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PayTring is a payment orchestration platform that facilitates online payments for merchants. We do not handle shipping or order dispatch, and any queries related to the cancellation of orders, refunds, or returns should be directed to the merchant from whom you made the purchase. Please follow the instructions specified in the merchant's return, refund, or cancellation policy on their website.
In cases of a failed transaction where an order is not generated at the time of the transaction on the merchant's website or a refund is initiated, the customer should receive the credit in their bank account within 5-7 business days. If the customer has not received the amount, they may contact the merchant for further details, as refunds are initiated from the merchant's end.
If the merchant declines to process the refund to the customer for cases where services/products were not delivered by the merchant, the customer may contact PayTring for resolution. We will work with the payment gateway partner via which the transaction was performed to resolve the issue.
To report any fraudulent or unauthorized transactions, or if you suspect that a merchant is fraudulent, please write to us at [email protected] with the subject line “Reporting Fraud”. The customer also has the option to raise a chargeback for unauthorized transactions. We will work with the payment gateway partner for further help and resolution.
For all support inquiries, please email us at [email protected].
Note: The refund policy for specific merchants may vary, and customers should refer to the merchant's return, refund, or cancellation policy for more details.